Payment Policy

Effective Date: October 30, 2025
This Payment Policy explains how you can pay for orders placed with Emerald Skyway Manufacturing LLC (“we,” “us,” “our”). We keep it simple because humans have suffered enough.

✅ Accepted Payment Methods

We accept two payment methods:

1) PayPal

You can pay using PayPal in any of these ways (depending on what PayPal offers in your country/account):

  • PayPal balance

  • Bank account linked to PayPal

  • Debit/credit card processed through PayPal (even if you don’t log in, when available)

How it works:

  • At checkout, choose PayPal.

  • You’ll be redirected to PayPal to confirm payment.

  • After PayPal confirms, you’ll return to our site and your order will be placed.

PayPal notes:

  • PayPal may apply its own limits, security checks, or currency conversion fees. That’s between you and PayPal.

  • If PayPal flags a payment as suspicious, the transaction may fail or be held. We don’t control that process.

2) Credit/Debit Cards via Stripe

We also accept major cards through Stripe, a secure payment processor.

Typically supported (varies by country):

  • Visa

  • Mastercard

  • American Express

  • Discover (if available)

How it works:

  • At checkout, choose Card (Stripe).

  • Enter your card details in the secure Stripe payment field.

  • Stripe confirms payment, then your order is placed.

Stripe notes:

  • We do not store your full card number.

  • Stripe may perform verification checks (ex: 3D Secure / OTP) depending on your bank.

🔒 Payment Security

We take payment security seriously because fraud is annoying.

  • Checkout transactions are encrypted and processed by PayPal or Stripe.

  • We do not have access to your full payment credentials.

If we detect unusual activity (mismatched billing details, repeated failed attempts, suspicious location/device patterns), we may:

  • request verification, or

  • cancel the order for safety.

💵 Currency

  • Prices are shown and charged in the currency displayed at checkout (usually USD, unless your store setup shows otherwise).

  • If your bank/PayPal uses currency conversion, they may charge extra fees.

🧾 Taxes

  • Sales tax: 0% (unless your checkout explicitly shows otherwise due to legal requirements or platform settings).

✅ When Your Payment Is Captured

  • Payment is typically authorized and captured immediately when you place the order.

  • In some cases (bank checks, PayPal review, anti-fraud verification), confirmation may take longer.

If your payment is successful but the order doesn’t appear, contact us and we’ll help sort it out.

❌ Failed Payments

A payment can fail for common reasons:

  • incorrect card details

  • insufficient funds

  • bank/PayPal security blocks

  • connection timeouts

If this happens:

  • try again, or

  • use the other payment method (PayPal ↔ Stripe)

🔁 Refunds (Payment Method Return)

If a refund is approved (per our Returns/Refund policy):

  • PayPal refunds go back to your PayPal account (or original funding source when PayPal allows).

  • Stripe refunds go back to the original card used.

Processing time:

  • We usually issue refunds within 3–5 business days after approval.

  • Your bank/PayPal may take additional time to post it.

🧾 Payment Disputes & Chargebacks

If you file a chargeback without contacting us first, it can delay resolution and may result in:

  • order cancellation (if not shipped), or

  • account restrictions for future purchases.

If something’s wrong, just contact us first. It’s faster for everyone.

📩 Contact

Alzaintravels Store

By Emerald Skyway Manufacturing LLC

Address: 1840 41st Ave Ste 102-369, Capitola, CA 95010
Phone: (831) 226-1428
Email: [email protected]